Terms and conditions (Workshop)

Terms & Conditions for AKS Tuning Ltd (Workshop Services)

By placing an order for Products or Services (as defined below), you accept and agree to these terms and conditions.

A binding contract (as defined in Clause 4.6.2 below) will only be formed upon AKS Tuning Ltd (us/we/our) giving notice of its formal acceptance of an order (Order).

1.      Who we are

1.1.    We are AKS Tuning Ltd and our e-commerce website (www.akstuning.co.uk/shop/) specialises in the sale of genuine OEM, aftermarket and performance vehicle parts and accompanying products (the Products) and vehicle workshop and aftermarket fitting services (the Services).

1.2.    These are the terms and conditions (the Terms) on which we supply the Products and/or Services listed on our Site to you.


2.      These Terms and what they cover

2.1.    Please read these Terms carefully before you submit your order to us.  These Terms tell you who we are, how we will provide Products and Services to you, how you and we may change or end the Contract, what to do if there is a problem and other important information. If you think that there is a mistake in these Terms, please contact us to discuss.

2.2.    These Terms only apply where you are purchasing Products that will be fitted on your vehicle by us at our Workshop (Service).  If you are only buying Products from us, then please refer to our terms and conditions that apply only for the purchase of Products: Webstore T&C's

2.3.    By ordering Products and/or Services, you agree to be bound by these Terms and that they form the basis of the Contract between you and us for the supply of the Products and/or Services.

2.4.    We draw your particular attention to our Privacy Notice, and the following Clauses of these Terms:

2.4.1.   Clause 6 (Changes);

2.4.2.   Clause 7 (Price and Payment);

2.4.3.   Clause 8 (Supply of Products and Services);

2.4.4.   Clause 9 (Your right to change your mind and end the Contract);

2.4.5.   Clause 11 (Our rights to end the Contract);

2.4.6.   Clause 14 (Our responsibility for loss or damage suffered by you).

2.5.    In these Terms:

2.5.1.   we, us, or our means AKS Tuning Ltd, a company registered in England and Wales. Our company registration number is 8561965 and our registered office is at AKS Tuning Ltd, The Workshop, Willow Vale, Pavenham Road, Oakley, Bedfordshire, MK437SZ.

2.5.2.   you or your means the person whose details are set out in the Order to be submitted to our Site.


3.      How to contact us

3.1.    You can contact us by emailing us at: info@akstuning.com or writing to us at AKS Tuning Ltd, The Workshop, Willow Vale, Pavenham Road, Oakley, Bedfordshire, MK437SZ.

3.2.    If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your Order.


4.      Our Contract with you

4.1.    Please check your Order carefully and correct any errors before completing the checkout process and placing your Order.

4.2.    You may place an Order with our Site as a guest user, or you can create an individual account (Customer Account) or in person at our workshop at: The Workshop, Willow Vale, Pavenham Road, Oakley, Bedfordshire, MK437SZ (Workshop).

4.3.    When you place your Order, we will acknowledge it by email. This acknowledgement does not however mean that your Order has been accepted, processed or begun to be packaged.

4.4.    In relation to the Services we provide:

4.4.1.   As part of your Order, you may request a booking for any Services (subject to our confirming the booking) by telephone, email, in person or via online booking.

4.4.2.   When you request a booking, you must give us the following information: Your contact details including name and telephone number; Preferred booking date; Nature of repairs required; Make, model and registration number of your vehicle; Any current warranties covering the vehicle;

4.4.3.   We shall provide you with: a booking confirmation;            the amount of time we initially estimate that we will need, to carry out the Services.  We shall tell you promptly on discovering a need for any additional time to complete the Services and the reasons for needing such additional time;

4.4.4.   If we find during the course of the Services that we need to use additional Products and/or labour, we will only order additional Products or carry out additional Services if you first expressly consent.  For that purpose, we will tell you promptly and give you an estimate for both the cost to you of additional Products and labour and also an estimate of the amount of additional time we need to carry out the additional work;

4.5.    If we are unable to accept all or part of your Order we will:

4.5.1.   contact you to say that we are unable to accept your Order in whole or part: and

4.5.2.   not charge you for:     the Products and/or Services that we are unable to accept your Order for (where we are unable to accept part of your Order); or     any of the Products and/or Services in your Order (where we are unable to accept your entire Order);

4.5.3.   and where a charge has been taken, we will refund the relevant amount taken from your payment method in respect of the Products and/or Services we are unable to accept your Order for.

4.6.    We may be unable to accept your Order for the following reasons:

4.6.1.   a Product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for;

4.6.2.   your chosen Payment Method is unable to authorise your payment to us;

4.6.3.   we have reasonable belief or information to suggest that an Order is fraudulent;

4.6.4.   we have identified an error in the price or description of the Product or the Product has been discontinued.

4.7.    Subject to Clause 4.8, our acceptance of your Order will take place when we email you to confirm:

4.7.1.   what Products and/or Services we are supplying; and

4.7.2.   that we accept your Order and the Products will be ready for installation at our Workshop, on the day you have booked the installation,

at which point a contract will come into existence between you and us for the supply of the Products and Services set out in our Order Despatch Confirmation (Contract). If you think any information in our Order Despatch Confirmation is wrong, please contact us promptly to let us know.

4.8.    Your Order number. We will assign an order number to the Contract and tell you what is in our Order Despatch Confirmation. It will help us if you can tell us the order number whenever you contact us about your Order, and the name the order was placed under.

4.9.      We reserve the right to only accept Orders from people who are over the age of 18.


5.      Our Products and Services Warranty

5.1.    Products may vary from the pictures on our Site - The images of the Products on our Site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the Products. Your Products may vary slightly from those images.

5.2.    Product packaging may vary from that shown in images on our Site.

5.3.    It is your sole responsibility to check that Products and Services ordered are suitable for their particular use, purpose or vehicle. If you are at all unsure, we encourage you to contact us and consult one of our team of experienced professionals.

5.4.    If you place an Order through our Site and we can clearly see something is wrong such as, without limitation, you have ordered one Product for one type of vehicle and one Product for another totally different vehicle, then we may contact you to confirm whether this was intentional or if it is an error.  We may then identify the most suitable replacement Product and issue a refund (as we decide, in our sole discretion).

5.5.    Where possible, we sell AKS Tuning own branded Products with a warranty. The details of any warranty provided by us will be set out on the relevant Product’s description on our Site, or on the Product’s packaging. Any Products which are not an AKS Tuning brand, may come with a manufacturer’s warranty and further information on any such manufacturer’s warranty can be found on the relevant Product’s packaging or on our Site. Should you have any issues with a Product we have sold to you, please contact us first and we will try to assist you or liaise with the manufacturer on your behalf, where we reasonably can.

5.6.    Notwithstanding Clause 5.3 above, the following Products do not have a warranty: genuine VAG electrical components including, but not limited to, coil packs, MAP/MAF, Lambda, Nox, Position, Pressure, impulse, level, Vacuum, Occupancy and Knock sensors and valves, alarm sirens, diverter valves, N75 & N80 valves, all of which should only be purchased by you in accordance with the relevant manufacturer’s guidance.

5.7.    For the avoidance of doubt, genuine VAG Products that are covered by the manufacturer’s warranty are subject to the VAG warranty terms and conditions, and process. The warranty is provided by the VAG Group on Products for up to 1 (one) year from the date of your purchase. The Products must be fitted to the vehicle for which the Product was intended, and unaltered from how the Product was supplied.  If you experience a fault in this time period, that you believe is covered by the manufacturer’s warranty, please follow the guidelines set out below:

5.7.1.   Contact your local main dealership (Audi, Seat, Skoda, VW, VW Commercial etc) depending on the vehicle make that you have;

5.7.2.   Speak to the service department and inform them that: you have a genuine part fitted that is within the manufacturer’s warranty period; you believe the part is faulty; and you would like to book in for a parts warranty booking to investigate and replace, if necessary;

5.7.3.   The dealership should book you in and then, on the day of the booking, you will need to bring with you a copy of your invoice from us that shows your proof of purchase. They should investigate the issue and confirm or deny if the issue is down to a faulty part;

5.7.4.   If the part is proven faulty, the dealership should replace the part without any charge to you and no labour or investigation charges should be payable by you.

5.7.5.  If the part is proven not to be faulty, or another issue is determined to be the cause of the problem, the dealership will charge you their relevant fees for diagnostic work, together with the cost of labour and parts required to investigate or rebuild the vehicle.

5.7.6.  Warranty on Products that are produced or modified by us i.e. they are not bespoke or special order Products, are subject to the terms set out in the description of the Product on our Site.

5.8.    To the extent permitted by English law, we do not provide any warranty in relation to Services performed in our Workshop.


6.      Changes

6.1.    Your rights to make changes to your Order - If you wish to make a change to the Products and/or Services you have ordered please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the Products and/or Services, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the Contract (see Clause 9 - Your rights to end the Contract).

6.2.    Our rights to make changes – We may change Products and/or Services:

6.2.1.  to reflect changes in relevant laws and regulatory requirements; or

6.2.2.  to implement minor technical adjustments and improvements. These changes will not affect your use of the Product and/or Services.

7.      Price and payment

7.1.    Where to find the price for the Product and Service - The price of a Product and Service (which includes VAT) will be the price indicated on the order pages when you placed your Order. We take all reasonable care to ensure that the price of the Product and Service advised to you is correct. Prices are correct at time of publishing and are subject to increase or decrease, without prior warning. Price changes  are commonplace amongst with all our suppliers, and when we are informed of price changes on Products and/or Services, we will adjust our prices in line with the suppliers’ recommended retail price.  However, please see Clause 7.3 for what happens if we discover an error in the price of a Product and/or Service you have ordered.

7.2.    If the rate of VAT changes between the date of your Order and the date we take payment for the Product and Service, we will adjust the rate of VAT that you pay to account for such changes.

7.3.    Incorrect pricing - It is always possible that, despite our best efforts, some of the Products and/or Services we sell may be incorrectly priced. We will normally check prices before accepting your Order so that, where the Product and/or Service's correct price at your Order date is less than our stated price at your Order date, we will charge the lower amount. If the Product and/or Service's correct price at your Order date is higher than the price stated to you, we will contact you for your instructions before we accept your Order. If we accept and process your Order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the Contract, refund you any sums you have paid and require the return of any Products provided to you.

7.4.    We accept payment by most major credit or debit cards, Klarna (subject to Klarna’s terms and conditions of business), Paypal and bank transfer (although Paypal and bank transfers are not available as payment option on our Site webstore – please contact us by telephone (+44 (0) 1234 822 324) or in writing (info@akstuning.com) for more information) but we do not accept American Express cards (your Payment Method).

7.5.    If you use the Products or Services for any commercial, business or re-sale purpose, we will only accept payment by bank transfer, unless another form of payment has been agreed by us in advance with you by phone or email.

7.6.    You must pay for the Products and Services before we supply them to you.

7.7.    We may charge interest if you are late in paying for Products or Services - If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 8% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.


8.      Supply of Products and Services

8.1.    Unless we notify you otherwise, we aim to supply the Products and Services to you as soon as reasonably possible and in any event within 60 (sixty) days after the day on which we provide our Order Despatch Confirmation.

8.2.    If our supply of the Products and/or Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the Contract and receive a refund for any Products and/or Services you have paid for but not received.

8.3.    Ending the Contract for late delivery - If you do choose to treat the Contract as at an end for late supply under Clause 9.3.3 or Clause 9.3.4,, you can cancel your Order for any of the Products and/or Services that have not been delivered. We will then refund any sums you have paid to us for the cancelled Products and/or Services and their supply.

8.4.    When you own the Products - You will own the Products once we have received payment in full for all and any Products and Services.

8.5.    Disputes concerning the Products and/or Services, must be submitted by telephone (+44 (0) 1234 822 324) or in writing (info@akstuning.com) to us.

8.6.      All supplies of Products and Services must be checked by you on completion of the Services for accuracy of fulfilment, defects or other issues potentially experienced. We allow 48 (forty-eight) hours for notification of any defects following supply. After this time has elapsed, the return period for Products remains 14 (fourteen) days, but the Product is considered your responsibility and any damage will be treated as such while in your care.

8.7.      Time shall not be of the essence in relation to any supply date for the Products and/or Services.


9.      Your right to change your mind and end the Contract

9.1.    Your rights to end the Contract will depend on whether there is anything wrong with the Products and/or Services, how we are performing the Contract and when you decide to end the Contract.

9.2.    Your right to change your mind (Consumer Contracts Regulations 2013) - You have 14 (fourteen) days to end the Contract after the day we accept your Order but only if we have not supplied the Products and Services set out in our Order Despatch Confirmation.  In this event, you should email us at info@akstuning.com with your Order number and address.

9.3.    In addition to Clause 9.2, you may also end the Contract for the following reasons:

9.3.1.   we have told you about an upcoming change to the Product and/or Service or these Terms which you do not agree to;

9.3.2.   we have told you about an error in the price or description of the Product and/or Service you have ordered and you do not wish to proceed;

9.3.3.   there is a risk that supply of the Product and/or Service may be significantly delayed because of events outside our control;

9.3.4.   we have suspended supply of the Product and/or Service for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 (thirty) days; or

9.3.5.   you have a legal right to end the Contract because of something we have done wrong.

9.4.    You may end the Contract for one of the reasons under Clause 9.3 by emailing us at info@akstuning.com with your Order number and address.

9.5.    Ending the Contract where we are not at fault and there is no right to change your mind - Even if we are not at fault and you do not have a right to change your mind (see Clause 9.2), you can still end the Contract before it is completed, but you may have to pay us compensation. The Contract is completed when the Products and Services to be supplied under that Contract are supplied and paid for. If you want to end a Contract before it is completed where we are not at fault and you are outside the time limits in which you have the right to change your mind, just contact us to let us know. The Contract will end immediately and we will refund any sums paid by you for Products and/or Services not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of you ending the Contract.


10.   Refunds

10.1.   We pride ourselves on our customer service. If you have a concern or experience an issue with our Products and/or Services, please contact us via email at: info@akstuning.com, phone: 01234 822 324, or via the AKS Tuning Facebook or Instagram messenger pages. We are always happy to discuss the options available to you and how best to resolve your concern.

10.2.   Whilst we take every opportunity to resolve your concerns, we specialise in performance vehicle parts, which means Products and/or Services may not always be suitable or safe for resale. If you damage, alter, or use a Product, before discussing return options with us and seeking advice from us, you may not be entitled to a refund of the price you have paid for such Products and/or Services.

10.3.   We do not cover the cost of damages, delays, additional labour costs (in our workshop or external businesses), parts, travel or compensation, whether you decide to exercise your right to change your mind, or not.

10.4.   We will make any refunds due to you as soon as possible and, in any event, within 14 (fourteen) days of your telling us you have changed your mind.


11.   Our rights to end the Contract

11.1.   We may end the Contract for a Product and/or Service at any time by writing to you if:

11.1.1.    you do not make any payment to us when it is due, and you still do not make payment within 14 (fourteen) days of us reminding you that payment is due;

11.1.2.    you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to supply the Products and/or Services;

11.1.3.    you do not, within a reasonable time, allow us to supply the Products and/or Services to you; or

11.1.4.    you raise a dispute or escalated payment claim through the original gateway in which the payment was received (this includes but is not limited to, refunds, warranty claims, repairs, third party services and replacement Products/components).

11.2.   If we end the Contract in the situations set out in Clause 11.1 we will refund any money you have paid in advance for Products and/or Services we have not supplied but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the Contract.


12.   We may suspend the Product and/or Service

12.1.   We may have to suspend the supply of a Product and/or Service:

12.1.1.    to deal with technical problems or make minor technical changes;

12.1.2.    to update the Product and/or Service to reflect changes in relevant laws and regulatory requirements;

12.1.3.    to make changes to the Product and/or Service as requested by you or notified by us to you (see Clause 6.2);

12.1.4.    in the event that you do not pay us for the Products and/or Services when you are supposed and you still do not make payment within 14 (fourteen) days of us reminding you that payment is due, we may suspend supply of the Products and/or Services until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the Products and/or Services. We will not suspend the Products and/or Services where you dispute the unpaid invoice. We will not charge you for the Products and/or Services during the period for which they are suspended. As well as suspending the Products and/or Services we can also charge you interest on your overdue payments.

12.2.   We may withdraw the Product and/or Service - We may write to you to let you know that we are going to stop providing the Product and/or Service. We will let you know at least 7 (seven) days in advance of our stopping the supply of the Product and will refund any sums you have paid in advance for Products and/or Services which will not or cannot be provided.


13.   If there is a problem with the Product

13.1.   We are under a legal duty to supply Products and/or Services that are in conformity with the Contract.

13.2.   If you have any questions or complaints about the Product, please contact us.

13.3.   If you wish to exercise your legal rights to reject Products and/or Services you must post them back to us.


14.   Our responsibility for loss or damage suffered by you

14.1.   Insofar as it is permitted by English law, we are not responsible for any loss or damage that:

14.1.1.    is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process;

14.1.2.    arises because of something you could have avoided by taking reasonable action. For example, damage to your own digital content or device, which was caused by digital content we supplied and which you could have avoided by following our advice to apply a free update or by correctly following the installation instructions or having the minimum system requirements advised by us; or

14.1.3.    caused by a delaying event outside our control.

14.2.   We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for:

14.2.1.    death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;

14.2.2.    fraud or fraudulent misrepresentation;

14.2.3.    breach of your legal rights in relation to the products including the right to receive Products and/or Services which are: as described (excluding vehicle compatibility) and match descriptive information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care.

14.3.   If you use the Products and/or Services for any commercial, business or re-sale purpose:

14.3.1.    we will have no liability to you for any (whether direct or indirect): loss of profit, loss of revenue, loss of business, business interruption, loss of reputation, loss or corruption of data, loss or corruption of software or systems, loss of goodwill, loss of savings, discount or rebate (whether actual or anticipated),  loss of use, loss of production, loss or damage to equipment, loss of business opportunity or wasted expenditure. Any such commercial, business or re-sale usage is strictly prohibited;

14.3.2.    all statements, conditions or warranties as to performing the Service to a reasonable standard of care whether expressed or implied by law or otherwise are hereby expressly excluded; and

14.3.3.    all statements, conditions or warranties as to quality of the Products or their fitness for purpose whether expressed or implied by law or otherwise are hereby expressly excluded.

14.4.       If our performance of our obligations under a Contract is prevented or delayed by any act or omission by you, we shall not be liable for any costs, charges or losses sustained or incurred by you arising, whether directly or indirectly, from such prevention or delay.

14.5.   We only supply the Products and/or Services for off-road and private usage unless stated in the Product’s and/or Service’s descriptive materials. Where modifying a vehicle may deem it un-road worthy we accept no liability for compliance in countries we supply to.

14.6.   You shall be liable to pay to us, on demand, all reasonable costs, charges or losses sustained or incurred by us arising directly or indirectly from your fraud, negligence or failure to perform or delay in the performance of any of your obligations under these Terms.


15.   How we may use your personal information

15.1.   We will only use your personal information as set out in our Privacy Policy.

15.2.   When you place an Order, you irrevocably agree that we may share the information you supply to us (including but not limited to), such as your name, address, phone number and email address, to any relevant third parties such as our suppliers of Products and Services. Unless required by law, your payment details are never shared, under any circumstance, with any third party.


16.   Other parties who may perform the Contract

16.1.   You agree that we may instruct other persons, companies or firms to carry out our obligations under the Contract on our behalf, including where we instruct such persons, companies or firms to procure or arrange delivery of the products to you. You may refer to their terms and conditions for further details and information as regards their services.


17.   Your Vehicle

17.1.      If you leave your vehicles with us, you shall at all times be responsible and liable for the vehicle, whether the vehicle is in our Workshop or in our on-site car park.

17.2.   If you do not collect your vehicle within 24 (twenty-four) hours following the supply of Products and Services by us, we may invoice you for reasonable storage charges from the date that the vehicle was received until its collection by you.

17.3.   We shall have a general lien on all your vehicle, and all of its contents, for all monies owing to us by you.  We shall also be entitled to reasonable storage charges during any period in which your vehicle is retained by virtue of the above stated lien.

17.4.   If your indebtedness to us is not satisfied, in full, within 28 (twenty-eight) days from the date of us supplying the Product and Service, we may, without notice to you, sell your vehicle and the contents of your vehicle, by public auction or private treaty. The net proceeds of the sale shall be applied towards satisfying monies due from you to us, and any balance shall be paid by you to us on demand.

17.5.   All parts removed by us in the course of the Services shall, if not claimed by you within 24 (twenty-four) hours after the supply of the Services, be deemed to be owned by us and they shall become our absolute property. Parts returned are subject to a handling charge. Products specially ordered are not returnable.

17.6.   You are responsible for checking your vehicle for any damage before it leaves the Workshop. Once the vehicle leaves the Workshop on completion of the Services, there will be no liability on us for any damage to your vehicle.

17.7.   We are not responsible for loss or damage to your vehicle or other property, whatsoever, or however occasioned, except when such loss or damage is caused by our sole negligence or deliberate act.

17.8.   You are strongly advised to remove all items of value not connected with the vehicle when leaving it at the Workshop. We cannot accept liability for any loss or damage to the same except in consumer transactions when this is shown to have been caused by a lack of reasonable care on our part.


18.   Other important terms

18.1.   We may transfer our rights and obligations under these terms to another organisation. You may only transfer your rights or your obligations under these terms to another person if we agree to this in advance and in writing.

18.2.   The Contract is between you and us. No other person shall have any rights to enforce any of its terms.

18.3.   When we use the words writing or written in these terms, this includes emails.

18.4.   Each of the Clauses of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining Clauses will remain in full force and effect.

18.5.   If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking the Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

18.6.   These Terms represent the whole Contract between you and us, and they may only be varied by written agreement between us.

18.7.   We are covered for environment waste transfers and a licence for disposal of hazardous waste and is available for inspection upon request.


19.   Which law applies to this Contract and where you may bring legal proceedings

19.1.   These Terms are governed by English law and you can bring legal proceedings in respect of the Products and/or Services in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the Products and/or Services in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the Products and/or Services in either the Northern Irish or the English courts.


20.   Complaints Procedure

20.1.   Complaints may be made in writing to AKS Tuning Ltd, The Workshop, Willow Vale, Pavenham Road, Oakley, Bedfordshire, MK437SZ or alternatively via email to info@akstuning.com. Please enclose the nature of your complaint along with supporting evidence for our review.


21.   Phone call and CCTV recordings

21.1.   Phone calls made to us, and our outgoing phone calls to you are recorded and stored for customer service and training purposes only.

21.2.   We also have an on site CCTV security system at our Workshop, which is made up of multiple cameras inside and outside of the Workshop.  These cameras record sound as well as video files but are only used for security and training purposes only.

21.3.   All personal information that we may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (GDPR) and Your rights under the GDPR.


22.   Site discount promotion codes and vouchers

22.1.   Codes and vouchers are only available for the time windows stipulated on our Site or for specific customers, if we have agreed a discount code with them for any reason such as a goodwill gesture or discount.

22.2.   Any code or voucher supplied to you by us, is only valid for one use and, in some cases, only on specific Products and/or Services to which the code or voucher applies.

22.3.   In any event, all and any codes and vouchers issued by us, shall be strictly subject to any rules and procedures that we stipulate, and shall only be redeemable if we agree (as we see fit, in our sole discretion).


23.   Consumer Rights

23.1.   As a “consumer” as defined by the Consumer Rights Act 2015, or as a consumer for the purposes of any other consumer protection legislation, nothing in these Terms is intended to or will exclude, limit, prejudice, or otherwise affect any of our duties or obligations to you, or your rights or remedies, or our liability to you, under:

23.1.1.   the Consumer Rights Act 2015; 

23.1.2.   the Regulations;

23.1.3.   the Consumer Protection Act 1987; or

23.1.4.   any other consumer protection legislation; 

as that legislation is amended from time to time.

For more details of your legal rights, please refer to your local Citizens’ Advice Bureau or Trading Standard Office.